1. Terms & Conditions (T&Cs)

Last Updated: July 2026

1. Who we are

Nero Divergent Travel provides specialist, sensory-friendly travel planning and support for neurodivergent travellers and families. In these terms, "we", "us" and "our" mean Nero Divergent Travel; "you" and "your" mean the person booking or using our services.

Contact: [[email protected]] · [phone, 07733756582] ·

2. Our services and prices

We offer:

Guides for travel from £9 via (https://stan.store/travelwith)

Travel & Options Call (£55): a 60-minute consultation about access needs, sensory requirements and destination options.

Itinerary Planning (£170): a tailored, sensory-aware itinerary.

Travel Concierge (£295, basic): end-to-end planning with support through to coming home.

Prices are correct at the time of publishing and may change; the price you're quoted at the time of booking is the price that applies to you.

3. Our role

We act as a travel agent and advisor. Our planning and advice services (the guides for travel, Travel & Options Call, Itinerary Planning and Travel Concierge) are professional advisory services, fees for our time and expertise. They are not protected travel products.

Where we arrange or book actual travel (such as flights, accommodation or packages), separate terms and financial protection may apply: see section 5.

4. Booking and payment

Advisory services are booked and paid for in advance.

Payment confirms your booking and your acceptance of these terms.

Any travel bookings we arrange on your behalf are subject to the terms and prices of the relevant travel provider, which we'll share with you before you pay.

5. Financial protection (ABTA / ATOL)

Where you book a holiday that includes flights as part of a package, that booking is protected under the ATOL scheme, and you'll receive an ATOL Certificate confirming what is protected. Other travel arrangements may be protected by ABTA where applicable. In every case, you'll be told before you pay whether your booking is financially protected, and given the relevant certificate and details.

Our planning and advice services are professional advisory services, not protected travel products.

6. Cancellations and refunds

Advisory services (Guides, Travel & Options Call, Itinerary Planning, Travel Concierge):

If you need to cancel or reschedule, please give at least [e.g. 60 hours'] notice.

[ "Rescheduling is free with 72 hours' notice. Cancellations made with less than 72 hours' notice may not be refundable, as the time has been reserved for you."]

Travel bookings (flights, accommodation, packages):

These follow the cancellation and refund terms of the travel provider, which we'll give you before booking. Some bookings are non-refundable.

7. Changes

We may occasionally need to change a service or appointment. If we do, we'll offer you a suitable alternative or a refund of any fee paid for that service.

8. Accessibility

Accessibility is at the heart of what we do. If you have access needs relating to how you contact us, receive information, or attend calls, please tell us and we'll do our best to accommodate them.

9. Our responsibility to you

We take care to give you accurate, helpful advice. We are not responsible for the acts, errors or omissions of third-party travel providers, or for events outside our reasonable control. Nothing in these terms limits your legal rights as a consumer.

10. Your information (privacy)

We collect only the information we need to provide our services, and we handle it in line with UK data protection law (UK GDPR). We don't sell your data.

11. Complaints

If something isn't right, please tell us as soon as possible at [email] and we'll work to put it right. For travel bookings, the provider's complaints process may also apply.

12. Governing law

These terms are governed by the law of England and Wales, and any disputes are subject to the courts of England and Wales.