1. Terms & Conditions (T&Cs)

Last Updated: August 2026

1. Who I am

Nero Divergent Travel provides specialist, sensory-friendly travel planning and support for neurodivergent travellers and families. In these terms, "I", "ME " AND "MY" mean Nero Divergent Travel; "you" and "your" mean the person booking or using our services.

Contact: [[email protected]] · [phone, 07733756582] ·

2. Services and prices

I offer

Guides, toolkits for travel from £9 + (https://stan.store/travelwith)

Travel & Options Call (£55): a 60-minute consultation about access needs, sensory requirements and destination options.

Itinerary Planning (£170): a tailored, sensory-aware itinerary.

Travel Concierge (£295, basic): end-to-end planning with support through to coming home.

Live session recording (£59.99)

Prices are correct at the time of publishing and may change; the price you're quoted at the time of booking is the price that applies to you.

3. My role

I am travel agent, Planning and advice services (the guides for travel, Travel & Options Call, Itinerary Planning and Travel Concierge) are advisory services. Service fees cover my time, research, travel experience and specialist knowledge of neurodivergent travel needs. (As a mother of a neurodivergent and being Neurodivergent and also years of experience in travel).

Services are not protected travel products.

Where I arrange or book actual travel (such as flights, accommodation or packages), separate terms and financial protection may apply: see section 5.

4. Booking and payment

Services are booked and paid for in advance.

Payment confirms your booking and your acceptance of these terms.

Any travel bookings I arrange on your behalf are subject to the terms and prices of the relevant travel provider, which I will always share with you before you pay.

5. Financial protection (ABTA / ATOL)

Where you book a holiday that includes flights as part of a package, that booking is protected under the ATOL scheme, and you'll receive an ATOL Certificate confirming what is protected. Other travel arrangements may be protected by ABTA where applicable. In every case, you'll be told before you pay whether your booking is financially protected, and given the relevant certificate and details.

MY planning and advice services are professional advisory services, not protected travel products.

6. Cancellations and refunds

Advisory services (Checklist & Guides, Travel & Options Call, Itinerary Planning, Travel Concierge and Live Session Recording): Cannot be refunded as you buy a digital item and it sent to you, via online or if requested via post.

If you need to cancel or reschedule booking appointment, please give at least 72 hrs notice.

Rescheduling is free with 72 hours' notice. Cancellations made with less than 72 hours' notice may not be refundable, as the time has been reserved for you.

Travel bookings (flights, accommodation, packages):

These follow the cancellation and refund terms of the travel provider, which I give you before booking. Some bookings are non-refundable, you will be informed before book.

7. Changes

I may occasionally need to change a service or appointment.

If I do, I will offer you a suitable alternative or a refund of any fee paid for that service.

8. Accessibility

Accessibility is at the heart of what I do. If you have access needs relating to how you contact me, receive information, or attend calls, please inform me as best you can and I will do my best to accommodate them.

9. My responsibility to you

I take care to give you accurate, helpful advice. I am not responsible for the acts, errors or omissions of third-party travel providers, or for events outside my reasonable control. Nothing in these terms limits your legal rights as a consumer.

10. Your information (privacy)

I only collect personal information that is necessary to provide the service you have requested.

This may include your contact details, travel preferences, booking information and accessibility or sensory requirements.

Where possible, I record your travel requirements rather than medical diagnoses or health information.

If sensitive health information is genuinely necessary to provide your requested service, it will only be collected and used where there is an appropriate lawful basis and condition under UK data protection law.

Your information will be stored securely, only shared where necessary to provide your service or booking, and will never be sold.

You can ask to access, correct or, where applicable, delete the personal information I hold about you.

11. Complaints

If something isn't right, please tell me as soon as possible at [[email protected]] and will work to put it right. For travel bookings, the provider's complaints process may also apply.

12. Governing law

These terms are governed by the law of England and Wales, and any disputes are subject to the courts of England and Wales.